Data Protection Helpline
The DPO Centre advice line supports our Data Protection Officers when providing our Outsourced Data Protection Officer as a service (DPOaaS) or EU Representation. We also provide this service on a standalone basis to organisations looking for an on-tap Subject Matter Expert (SME) service, but generally only once we’ve had the opportunity to gain a good understanding of your data flows, policies and business processes.
This advice line is especially useful for immediate and comprehensive advice in the event of a data breach or a complicated Data Subject Access Request (DSAR).
“This is the most thorough and useful advice we’ve ever received, so thank you. Rather than just explaining that we’d need to establish a legitimate interest and ensure that this was not outweighed by the individual’s rights over their data, it explains why such an activity would be unlikely to satisfy the LIA’s balancing test, and suggests some alternative approaches to the request.”
HOW THE SERVICE WORKS
The advice line is staffed by experienced, qualified DPOs. The service is available during normal business hours Monday to Friday and can be accessed either by email or telephone.
The advice line will answer your data protection queries as and when they arise.
Should detailed knowledge of your organisation be required, the query will be referred to the DPO that has the specific knowledge of your organisation.
We always aim to provide an initial response within 8 working hours or less.
Advice line queries often require an understanding of your organisation, data landscape and existing compliance framework. Therefore in order to be able to provide answers to your requests quickly, accurately and comprehensively we first need to conduct an initial compliance review.
This compliance review is an integral element of our onboarding process when we provide our on-site outsourced Data Protection Officer services.
BENEFITS OF THE SERVICE
WHO WE WORK WITH
We work with organisations in a wide variety of sectors, including:
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